Conditions of Use

General terms and conditions

The following T&Cs apply to all orders placed via our online shop.

The purchase contract is concluded with HERMANN-Spielwaren GmbH, Im Grund 9-11, 96450 Coburg.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can put our products initially without obligation in the cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.

When the contract is concluded with us depends on the payment method chosen by you:

Credit card, SEPA direct debit
We accept your order by sending a declaration of acceptance in separate e-mail or by delivering the goods within two days.

Advance payment
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.

PayPal, PayPal Express
In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

PayPal Plus
As part of the payment service PayPal Plus we offer various payment methods as PayPal services. After placing the order you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. This is the contract with us.

Cash on pickup
We accept your order by sending a declaration of acceptance in separate e-mail within two days.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.

You have the option of picking up at HERMANN-Spielwaren GmbH, Im Grund 9-11, 96450 Coburg, Germany during the following business hours: Mon - Thu 8 to 16.30 Fri 8 to 12.30.

5. Payment

In our shop you can always use the following payment methods:

Advance payment
When selecting the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.

Credit card
By submitting the order, you also transmit your credit card data to us at the same time.
After your legitimacy as a legitimate cardholder we request your credit card company to initiate the payment transaction immediately after the shipment of the goods. The payment transaction is automatically performed by the credit card company and charged to your card.

SEPA Direct Debit
By submitting the order you give us a SEPA direct debit mandate. We will inform you about the date of the account debit (so-called Prenotification). By submitting the SEPA direct debit mandate we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be charged.
The account will be charged after the goods have been shipped.
The deadline for the advance notice of the date of the account debit (so-called Prenotification period) is 5 days.

PayPal, PayPal Express
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.
 

PayPal Plus
As part of the payment service PayPal Plus, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can specify your payment details, confirm the use of your data by PayPal and the payment instructions to PayPal.

If you have chosen the payment method PayPal, you must be registered there to be able to pay the invoice amount or register first and legitimize with your access data. The payment transaction will be automatically executed by PayPal immediately after the payment order has been confirmed. You'll get more information during the ordering process.

If you have chosen the payment method credit card, you do not have to be registered with PayPal in order to pay the invoice amount. The payment transaction will be processed by your credit card company at the request of PayPal and your card will be charged immediately upon confirmation of the payment order and after your legitimacy as a legitimate cardholder. You'll get more information during the ordering process.

If you have chosen the method of payment SEPA Direct Debit, you will not need to be registered with PayPal to pay the invoice amount. By confirming the money order you give PayPal a direct debit mandate. You will be informed about the date of the account debit by PayPal (so-called Prenotification). Upon submitting the direct debit mandate immediately after the payment order has been confirmed, PayPal will request its bank to initiate the payment transaction. The payment transaction will be processed and your account will be charged. You'll get more information during the ordering process.
 

You pay the invoice amount when picking up cash.

The goods remain our property until full payment.

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

The statutory right of defect applies. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

9. Dispute settlement

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/ . We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.

AGB erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit Wilde Beuger Solmecke Rechtsanwälte.