International items may be subject to delays or restrictions due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).
In addition, many of our delivery partners have adapted their delivery processes in light of the current challenges. As such, the requirement for a recipient signature upon receipt of parcels and registered mail with personal delivery is currently being waived in many areas (contactless delivery). Instead, successful delivery is being documented via alternative processes (e.g. deliverer signature etc.). If the recipient objects to this new procedure, items are brought to a Paketshop for collection or returned to sender.
Please check here on www.dhl.de/coronavirus-en
Changes to VAT treatment of overseas goods sold to customers from 1 January 2021 to the United Kingdom
Concernint the new rules of the United Kindom, we have now a minuimum order value of GBP 135,- net value of the goods. Please make sure in you order, that you order is over GBP 135,- net value (about min. 150.00 EURO) Please note that we deliver without VAT, but for importing the item, you as the customer, has to pay this UK VAT and additional importing charges to the parcel service like British Mail or Parcel Force
Letter / post is just for small items, which can be packed in an envelope of DHL, like eyes, discs or small parts of fabric and plush.
* Shipping time of the parcel service to the selected country: You get a email as at the Day of Shipping
*** There my by special quotes for special areas in you country like
For a delivery in the NON-EU countries there is a peculiarity observed. Once you have your address in the order process and so our eShop system knows that to be made a delivery to Non-EU countries, prices in the shopping cart / order WITHOUT be the GERMAN VAT calculated and displayed as the case of delivery to non-EU countries provide such tax is incurred. Prerequisite for billing without German VAT is the physical movement of the goods into the NON-EU countries through us. Our eshop system checks based on your inputs the data. As part of the order processing in addition, our export staff specifically examine this issue and would discuss and resolve disagreements with you.
Please note, however, that are incurred in return for the VAT-free supply by us, the import duties (import taxes) of your country. Still depending on your country, customs duties and processing fees in addition can be added. These costs result from the introduction of the goods and are therefore charged by your local customs authority. You will not find these costs therefore on our bill. But do not worry. Our service package will do the paperwork for you and we ensure that all import documents required for your country of delivery are attached.